Top five questions to ask when you hire a courier company

Top five questions to ask when you hire a courier company

Top five questions to ask when you hire a courier company

 

We live in an online world, but the offline is equally essential. Getting your products to your customers fast and reliable is crucial for a successful business. You want everything delivered fast, efficiently, in a professional manner and with the guarantee that if anything happens, you and your clients will be compensated. If this is your first time working with a courier company, here are the most important aspects you should ask before signing the contract.

1.      What services do you offer? What is your coverage?

Ask your potential courier partner if they offer same day, overnight and weekend deliveries. It’s also important to have an average delivery time to each of the districts you are interested in to see if these are competitive.

Don’t be afraid to require a full list of the cities and owns they deliver to and make sure you also inquire about subcontractors and partnerships with other companies. Some couriers brag with wider coverage than they really provide thought partnerships which could be lower-quality regarding time and customer care, by outsourcing.

2.      What tracking technology do you use?

For your peace of mind, you should always know where your parcels are and what is the expected arrival time. Having a simple courier ordering system also helps. For example, you might ask for site/app to call a courier, track location in real time using AWB, automatic sorting in the hub using QR codes, electronic invoicing and more.

Depending on the size and complexity of your business, these features are mandatory or nice to have, but before you hire a company, it doesn’t hurt to have all the information even for comparison purposes.

3.      What are your pricing methods?

Some delivery companies charge by distance, others by weight or volume or a combination of these. Additional services like transport insurance or delivering high-value goods and documents could mean more money or be included in the standard fee. Require an offer for high-volume and see if you monthly quota can get you a discount. Even 3-5% can add up over time.

4.      How do you select and train drivers?

Even if you outsource delivery to a transportation company, the final clients don’t keep that in mind; they assimilate the quality of the delivery service with your business. That’s why it’s essential to require excellent people skills from drivers. They are the interface of their employer and your company.

Ask the courier’s representative what kind of training their drivers get and what are the sanctions in case of non-compliance.

5.      What guarantees do you offer?

Although it rarely happens, you need to know what the company’s policy in the case is a parcel is lost, destroyed or only delivered to a wrong address. These are not situations you just handle as they come. You want a firm policy in place and stated clearly in the contract. Otherwise, you could find yourself with no goods and no compensation. This is also the best time to ask about refund policies and handling money in general.

 

 

 

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